Client Handbook

Grievance and Complaints

If you feel your rights as a client have not been properly addressed and/or respected, you have opportunity to initiate an inquiry or complaint. Your identity will be protected if requested. Complaints can be made to the Nursing Supervisor. Complaints can also be filed with the State Department of Health and the Better Business Bureau. The State Central Complaint Registry is available 24 hours a day, seven day a week. Response to an inquiry or information will normally be responded to during regular business hours.

Home Health Toll-free Hotline: The purpose of the hotline is to receive complaints or inquires about home health agencies that are Medicare certified and operate in Illinois. The patient also has the right to use the hotline to lodge complaints concerning the implementation of the advance directives requirements.

Illinois Department of Public Health Central Complaint Registry 1-800-252-4343.

Unresolved concerns about care or safety may also be made to Joint Commission:

By Phone:

1-800-994-6610

By E-Mail:

[email protected]

By Mail:

Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181

To report a complaint about a laboratory Operation call 1-877-267-2323.
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